Where are you located and where do you ship from?
Eternity in a Box is located in Ironton, Missouri; a small town in Arcadia valley, along the northern edge of the Ozark plateau.
How long has Eternity in a Box been in business?
We’ve been providing herbs to the world since 2012! We have hundreds of regular customers who rely on, and trust, our consistent quality for their pursuit of wellbeing.
What countries do you accept orders from and ship to?
Eternity in a Box accepts and ships orders for customers residing in the United States and Canada. We can ship all of our herbs within the US. For Canadian orders, we cannot ship Acacia, Mimosa, Syrian rue or Caapi Vine. The others herbs we sell can be shipped to Canada.
How long do orders take to ship?
We ship 3x per week, or more- generally every Monday, Wednesday & Friday. Once your order is paid, it will be added to the next outgoing batch to be shipped. Tracking will be emailed to you when we ship your order.
How much does shipping cost and what service do you ship with?
We ship our orders using USPS and offer both First Class/Ground Advantage & Priority Speed shipping. We try to ship all orders as soon as possible, and your choice of First Class or Priority will not change the date that we ship. Paying for priority will affect the speed in which USPS handles the package.
*On some occasions, generally with heavier packages, it is more affordable to use UPS, and we will opt to use UPS in these cases. If you prefer we ONLY use USPS, please provide a comment/note when ordering.
First Class/Ground Advantage shipping costs $7 and Priority costs $12. We offer FREE shipping on orders over $150, using Ground Advantage USPS or UPS, whichever is cheaper. In most cases the Free Shipping will be Ground Advantage. You can choose to upgrade to Priority shipping for orders over $150 as well, the cost for this is $12 due to how expensive priority shipping is.
The transit time for First Class/Ground Advantage and Priority are dependent on USPS’ service speed and will vary depending on where you’re at in relation to us (we ship from Missouri). First Class generally takes 3-5 days to arrive and Priority will usually reach you in 2-3 days following the date we ship. We cannot control how fast the shipping services handle your package.
International shipping starts at $20 but will vary based on the weight of your package as well as the country we are shipping to. Most light weight (less than a pound) international orders can be shipped for $20. Most international packages weighting 1k+ will cost more than $20. If additional postage cost is needed we will contact you via Email. Transit time for international packages vary significantly depending on your region.
Do you offer Local Pickup?
By request we are happy to meet, but in most cases it’s more practical for us to ship. Email us if you’d like to request a local pickup!
What Payment Methods do you accept?
We accept Credit/Debit card payments (Visa, Mastercard, Discover & American Express) on our checkout page using the NMI secure gateway! You can input your card info directly on the secure checkout page.
We also accept Zelle, CashApp & Chime payments. To use any of these, choose the ‘Zelle, CashApp & Chime’ option on the checkout page and you’ll be given the transfer info needed to send the funds via email. You have to send the payment manually using whichever app you’d prefer. When we receive your payment, we’ll mark your order as ‘Awaiting Shipment’ and it will ship with our next outgoing batch.
Will I get a tracking number?
Yes! Tracking will be emailed automatically to whichever email you provide at checkout.
What is your privacy policy?
Eternity in a box is committed to protecting your privacy. We promise we won’t sell, trade or rent any of your personal information to anyone else, ever! Any information you provide to us will only be used to process your orders or to provide you with requested information.
Just so you know, here’s how we use the information we collect:
- To process your order and to contact you about your order, we ask for your name, email and mailing addresses, phone number, credit card number and expiration date.
- We do need your email address to communicate with you about your order, including backorders and tracking information. We will only send emails to you if you have signed up for our Newsletter.
- We also collect a little statistical information that helps us understand how you use eternityinabox.com, to help us make improvements. This information only includes things like which browser you use and which pages you visited on our site. No information that we gather gives us any personal information about you.
By the way, you must be at least 18 years of to order, or get your parent’s permission before shopping on Eternity in a Box!
What is your return policy?
Returning a Delivered Package…
We offer are happy to offer exchanges on unopened and still sealed packages, though we ask that we be contacted immediately upon the receiving of the items if a return/exchange is desired. Generally we request the customer pay for return shipping ($7 on average), given the cancellation is by their choice and not because of a fault of our own.
Order Cancellation….
Order cancellation is always allowed if requested before the order has been shipped. Please contact us immediately if you want to cancel an order! When we are processing orders we are not always by the computer to receive emails, nor by the phone to receive calls about cancellation. If you decide to cancel please reach out to us promptly! If we have already shipped your order before we see the email, we will have to wait until we receive the package back before processing a refund (though we’d still be happy to offer a refund once we receive the package back).
Packages not Received…
If there is any issue during shipment we are happy to work with you to resolve it. In the event of a postal error, we can generally file a claim with them and get the value of the package credited to us, and we would be happy to resend or refund you in an event such as this. We always get tracking numbers for each of our parcels, this helps to minimize errors during the transit process. We also ship 50+ packages weekly, and have seen only a few instances of lost packages over the past 14 years of business.
Please ensure the delivery location for your packages is safe and free from the potential of theft…! If USPS marks a package as ‘Delivered’, then we are unable to file a claim for the returned value (given that the postman scans it upon putting at the delivery location, USPS is no longer liable for the safety of the package). There are instances where a package is marked as Delivered and for whatever reason is still at the local post office branch, so if you can’t find your package and it is marked as delivered, please do call your local post office branch to see if they have it there.
Unfortunately, we are unable to offer a refund for a package which has been marked as delivered. It is up to the customer to ensure the delivery area is safe and secure. When we ship a package, we are passing the responsibility onto USPS. When they mark it as delivered, the responsibility goes to the customer to ensure that it is promptly brought inside and/or delivered in a safe location. If you have an issue with a package being marked delivered and you cannot find it at your residence, and the address you provided us was correct, please do reach out to us and we’ll do what we can to help.
These instances are exceedingly rare. We ship 50-100 packages per week, and we have only seen lost packages a few times total. Your order is always safe with us!
Contact us if you have any questions or concerns!
Please contact us at [email protected] and let us know if you have any issues, we want you to be happy and will work with you to ensure you are taken care of.