FAQ

Where are you located and where do you ship from?

Eternity in a Box is based out of St. Louis, MO in the United States. We ship from our office located in the Central West End of St. Louis.

How long do orders take to ship?

We ship 3x per week- every Monday, Wednesday & Friday! Once your order is paid, it will be added to the next outgoing batch to be shipped on one of those days.

How much does shipping cost and what service do you ship with?

We ship our orders using USPS and offer both First Class/Ground Advantage & Priority Speed shipping. We try to ship all orders as soon as possible, and your choice of First Class or Priority will not change the date that we ship. Paying for priority will affect the speed in which USPS handles the package.

*On rare occasion it is more affordable to use UPS and we will opt to use UPS in these cases. If you prefer we ONLY use USPS, please provide a comment/note when ordering and we will honor your decision and use USPS to ship your order.

First Class/Ground Advantage shipping costs $5 and Priority costs $10. We offer FREE shipping on orders over $150, using Ground Advantage or Priority USPS- whichever is cheaper. In most cases the Free Shipping will be Ground Advantage.

The transit time for First Class/Ground Advantage and Priority are dependent on USPS’ service speed and will vary depending on where you’re at in relation to us (we ship from St. Louis, MO). First Class generally takes 3-5 days to arrive and Priority will usually reach you in 2-3 days following the date we ship.

International shipping starts at $15 but will vary based on the weight of your package as well as the country we are shipping to. Most light weight (less than a pound) international orders can be shipped for $15. Most international packages weighting 1k+ will cost more than $15.  If additional postage cost is needed we will contact you via Email. Transit time for international packages vary significantly depending on your region.

Do you offer Local Pickup?

Yes, we do! You can now choose local pickup when checking out on our website, and you can come by for a curbside delivery anytime we’re in the office (Mon, Wed & Fri 6am-11am, as well as some evenings). If you’d like to pick your order up, please do email us at [email protected], or call 888-819-4594 to confirm what time/day you’d like to pick up your order, so we can be sure to have your order boxed up and ready for you! You can pay for a local pickup order using any payment method during checkout, and if you’d like to pay with cash just choose check/money order option at checkout and bring payment in full.

What Payment Methods do you accept?

We accept Credit/Debit card payments (Visa, Mastercard, Discover & American Express) on our checkout page using Authorize.net’s secure gateway! You can input your card info directly on the secure checkout page.

We also accept Zelle, Venmo, CashApp & PayPal transfers. To use any of these, choose the ‘Zelle/Venmo/CashApp/PayPal’ option on the checkout page and you’ll be given the transfer info needed to send the funds.

We also accept Check & Money Order payments. To pay with check/money order, choose the Check/Money order option on the checkout page and you’ll be shown our mailing address on the order completed page. Send your check or money order to our office and we’ll ship as soon as we receive it!

As soon as we receive your payment, via any of these methods, we’ll update your order and it will be shipped with the next shipping day (Mon, Wed or Fri).

Will I get a tracking number?

Yes! Tracking will be emailed automatically to whatever email you provide at checkout.

What is your privacy policy?

Eternity in a box is committed to protecting your privacy. We promise we won’t sell, trade or rent any of your personal information to anyone else, ever! Any information you provide to us will only be used to process your orders or to provide you with requested information.

Just so you know, here’s how we use the information we collect:

  • To process your order and to contact you about your order, we ask for your name, email and mailing addresses, phone number, credit card number and expiration date.
  • We do need your email address to communicate with you about your order, including backorders and tracking information. We will only send emails to you if you have signed up for our Newsletter.
  • We also collect a little statistical information that helps us understand how you use eternityinabox.com, to help us make improvements. This information only includes things like which browser you use and which pages you visited on our site. No information that we gather gives us any personal information about you.

By the way, you must be at least 18 years of to order, or get your parent’s permission before shopping on Eternity in a Box!

What is your return policy?

Returning a Delivered Package…

We offer are happy to offer exchanges on unopened and still sealed packages, though we ask that we be contacted immediately upon the receiving of the items if a return/exchange is desired. Generally we request the customer pay for return shipping ($5 on average) given the cancellation is by their choice and not because of a fault of our own.

Order Cancellation….

Order cancellation is always allowed if requested before the order has been shipped. Please contact us immediately if you want to cancel an order! When we are processing orders we are not always by the computer to receive emails, nor by the phone to receive calls about cancellation. If you decide to cancel please reach out to us promptly! If we have already shipped your order we will have to wait until we receive the package back before processing a refund (though we’d still be happy to offer a refund once we receive the package back).

Packages not Received…

If there is any issue during shipment we are happy to work with you to resolve it ? In the event of a postal error, we can generally file a claim with them and get the value of the package credited to us, and we would be happy to resend or refund you in an event such as this. We always get tracking numbers for each of our parcels, this helps to minimize errors during the transit process.

Please ensure the delivery location for your packages is safe and free from the potential of theft…! If USPS marks a package as ‘Delivered’, then we are unable to file a claim for the returned value (given that the postman scans it upon putting at the delivery location, USPS is no longer liable for the safety of the package). There are instances where a package is marked as Delivered and for whatever reason is still at the local post office branch, so if you can’t find your package and it is marked as delivered, please do call your local post office branch to see if they have it there.

Unfortunately, we are Unable to offer a refund for a package which has been marked as delivered. When we ship a package we are passing the responsibility onto USPS, when they mark it as delivered the responsibility goes to the customer to ensure that it is promptly brought inside or delivered in a safe location. If you have an issue with a package being marked delivered and you cannot find it at your residence, and the address you provided us was correct, please do reach out to us and we’ll do what we can to help!

These instances are exceedingly rare. We ship between 1 dozen and 100 packages per week, and we only have missing packages arise less than once a year. Your order is always safe with us 🙂

Contact us if you have any questions or concerns!

Please contact us at [email protected] and let us know if you have any issues, we want you to be happy and will work with you to ensure you are taken care of!

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