FAQ

Where do you ship from?

We ship from St. Louis, MO in the United States šŸ™‚

 

How long do ordersĀ take to ship?

Items which are NOT on preorder will generally ship within a week. If you are in a particular hurry to get your order feel free to include a Note stating this when checking out. We’ll do our best to get it out quickly if so!

Preorder items ship-time will be indicated on the listing for those plants.

 

What Payment Methods do you accept?

The standard payment method for on-site electronic orders is eCheck. They function similarly to credit payment, you enter the checking account info on the Secure Checkout page. The only downside to this method is it takes ~5 days for the payment to ‘clear’ in our bank. You’ll get an email update once it’s cleared though.

We can also accept Venmo and CashApp for the time being, while we are applying for a new on-site credit processor. You’ll need to send us an email or FB message to our FB Page Eternity in a Box Botanicals or the owner’s FB account Zach Zachston.

We’re open to receiving Money Orders, Checks & Direct Wire Transfers, or any other method you may have in mind. Just reach out and we can surely find a solution that suits your situation.

 

What is your privacy policy?

Eternity in a box is committed to protecting your privacy.Ā We promise we wonā€™t sell, trade or rentĀ anyĀ of your personal information to anyone else,Ā ever! Any information you provide to us will only be used to process your orders or to provide you with requested information.

Just so you know, hereā€™s how we use the information we collect:

  • To process your order and to contact you about your order, we ask for your name, email and mailing addresses, phone number, credit card number and expiration date.
  • We do need your email address to communicate with you about your order, including backorders and tracking information. We will only send emails to you if you have signed up for our Newsletter.
  • We also collect a little statistical information that helps us understand how you useĀ eternityinabox.com, to help us make improvements. This information only includes things like which browser you use and which pages you visited on our site. No information that we gather gives us any personal information about you.

By the way, you must be at least 18 years of to order, or get your parentā€™s permission before shopping on Eternity in a Box!

 

What is your return policy?

Returning a Delivered Packageā€¦

We offer are happy to offer exchanges on unopened and still sealed packages, though we ask that we be contacted immediately upon the receiving of the items if a return/exchange is desired. Generally we request the customer pay for return shipping ($5 on average) given the cancellation is by their choice and not because of a fault of our own.

 

Order Cancellationā€¦.

Order cancellation is always allowed if requested before the order has been shipped. Please contact us immediately if you want to cancel an order! When we are processing orders we are not always by the computer to receive emails, nor by the phone to receive calls about cancellation. If you decide to cancel please reach out to us promptly! If we have already shipped your order we will have to wait until we receive the package back before processing a refund (though weā€™d still be happy to offer a refund once we receive the package back).

 

Packages not Receivedā€¦

If there is any issue during shipment we are happy to work with you to resolve it ? In the event of a postal error, we can generally file a claim with them and get the value of the package credited to us, and we would be happy to resend or refund you in an event such as this. We always get tracking numbers for each of our parcels, this helps to minimize errors during the transit process.

Please ensure the delivery location for your packages is safe and free from the potential of theftā€¦! If USPS marks a package as ā€˜Deliveredā€™, then we are unable to file a claim for the returned value (given that the postman scans it upon putting at the delivery location, USPS is no longer liable for the safety of the package). There are instances where a package is marked as Delivered and for whatever reason is still at the local post office branch, so if you canā€™t find your package and it is marked as delivered, please do call your local post office branch to see if they have it there.

Unfortunately, we are Unable to offer a refund for a package which has been marked as delivered. When we ship a package we are passing the responsibility onto USPS, when they mark it as delivered the responsibility goes to the customer to ensure that it is promptly brought inside or delivered in a safe location. If you have an issue with a package being marked delivered and you cannot find it at your residence, and the address you provided us was correct, please do reach out to us and we’ll do what we can to help!

These instances are exceedingly rare. We ship between 1 dozen and 100 packages per week, and we only have missing packages arise less than once a year. Your order is always safe with us šŸ™‚

 

Contact us if you have any questions or concerns!

Please contact us at support@eternityinabox.com and let us know if you have any issues, we want you to be happy and will work with you to ensure you are taken care of!