Returning a Delivered Package…
We are happy to offer exchanges and refunds on unopened and still sealed packages, and will happily refund any order which arrives damaged. we ask that we be contacted within 3 days of receiving of the items if a return/exchange is desired. If there is no issue with the items, but the customer would like a return, we request the customer pay for return shipping ($5 on average). If there is some issue or damage to your order we will of course cover return shipping costs.
Order cancellation is always allowed if requested before the order has been shipped. Please contact us immediately if you want to cancel an order! When we are processing orders we are not always by the computer to receive emails, nor by the phone to receive calls about cancellation. If you decide to cancel please reach out to us promptly! If we have already shipped your order we will have to wait until we receive the package back before processing a refund (though we’d still be happy to offer a refund once we receive the package back).
Packages not Received…
If there is any issue during shipment we are happy to work with you to resolve it 🙂 In the event of a postal error, we can generally file a claim with them and get the value of the package credited to us, and we would be happy to resend or refund you in an event such as this. We always get tracking numbers for each of our parcels, this helps to minimize errors during the transit process.
Please ensure the delivery location for your packages is safe and free from the potential of theft…! If USPS marks a package as ‘Delivered’, then we are unable to file a claim for the returned value (given that the postman scans it upon putting at the delivery location, USPS is no longer liable for the safety of the package). There are rare instances where a package is marked as Delivered, but for whatever reason is still at the local post office. If your order is showing delivered and you can’t find your package, please do call your local post office branch to see if they have it there.
Unfortunately, we are Unable to offer a refund for a package which has been marked as delivered. When we ship a package we are passing the responsibility onto USPS. When they mark it as delivered the responsibility goes to the customer to ensure that it is promptly brought inside or delivered in a safe location. We have seen very very few instances of lost packages in our 10 years+ of business. We are always happy to help resolve an issue, so please reach out if something is ever amiss.
Please contact us and let us know if you have any issues, we want you to be happy and will work with you to ensure you are taken care of! 🙂